HOLY FASHION GROUP GRIEVANCE MECHANISM
As an internationally operating fashion and lifestyle company, we are aware that we can cause or be involved in negative impacts through our business activities. For this reason, we create the opportunity for all of our stakeholders to voice their complaints or concerns in a trusting environment without the threat of sanctions from their employer or others. Our grievance mechanism can also be used anonymously. We guarantee that we will consider all admissible complaints and work toward remediation.
All grievances that address violations of our HFG Ethical Code of Conduct or are otherwise related to violations of human rights, including employment and labor relations, the environment, bribery and corruption are considered admissible.
Grievances from customers or consumers regarding the quality or condition of our products, expressly fall outside the scope of this grievance mechanism. At this point, reference is made to the Customer Service of the Brands:
Direct contact option:
Department: Sustainability, Compliance & Quality
Adress: HOLY FASHION GROUP, Sonnenwiesenstrasse 21, 8280 Kreuzlingen
A functioning grievance mechanism is the basis for transparent and honest communication. At the production sites, we primarily rely on existing internal systems and support their enhancement or improvement where necessary.
In addition, all stakeholders have the opportunity to use the amfori BSCI grievance mechanism. This provides a platform for individuals or organizations to raise complaints about alleged or actual cases of wrong or unfair treatment. All complaints are investigated by the amfori secretariat and handled in a structured, independent process. This is followed by a comprehensive review, culminating in remedial and/or improvement actions.
Complaints should be submitted via amfori's online grievance form. To track the status of the complaint or to make inquiries, an email can be sent to grievance@amfori.org.
Dealing with grievances
Our objective is to continuously improve the various grievance mechanisms, to make them more transparent and to ensure that all parties involved can deal with them safely. HOLY FASHION GROUP's complaints mechanism was introduced in spring of 2022. To date, we have not received any direct complaints from affected parties. We have received the following complaints through other channels in the past:
2020/2021:
In 2020, we received a complaint from four employees of a Turkish ready-made clothing company through amfori BSCI and the Fair Labor Association (FLA). The complaint was about layoffs and related compensation payments. In cooperation with the FLA and through discussions with the supplier, an agreement was reached by all parties in 2021.
2020:
Another complaint from 2020 reached us via Public Eye and related to wage payment violations at a ready-made clothing plant in Romania. With the involvement of Public Eye and the Clean Clothes Campaign, we ensured that all workers were paid their actual wages.