HOLY FASHION GROUP GRIEVANCE MECHANISM
As an internationally operating fashion and lifestyle company, we are aware of our responsibility: our business activities may potentially cause or contribute to adverse impacts. Therefore, we provide our stakeholders with the opportunity to raise concerns or complaints in a safe and confidential environment—without fear of retaliation from their employer or any other party.
Admissible complaints include those related to violations of the HFG Ethical Code of Conduct or, more broadly, issues concerning human rights violations—such as working conditions, freedom of association, environmental concerns, bribery, and corruption.
Please note that complaints from end consumers regarding product quality or characteristics do not fall within the scope of this grievance mechanism. In such cases, we kindly refer you to the Customer Service of the respective brand.
Direct contact option:
Department: Sustainability, Compliance & Quality
Address: HOLY FASHION GROUP, Sonnenwiesenstrasse 21, 8280 Kreuzlingen
A functioning grievance mechanism is a key prerequisite for transparent and trustworthy communication. Our primary goal is to strengthen existing internal grievance mechanisms at our production sites and actively support their further development. We firmly believe that access to remedy should first and foremost be ensured at the local level.
If grievances cannot be resolved directly within the factories, all affected workers and communities have access to the amfori grievance mechanism “Speak for Change”. This program takes a collaborative approach and is facilitated by amfori as an independent intermediary.
Speak for Change collaborates with other organizations, such as the Partnership for Sustainable Textiles (PST) and the Fair Wear Foundation, to leverage synergies and further simplify access to remedy for affected stakeholders.
The program is currently active in Vietnam, Turkey, Bangladesh, India, and Cambodia. In all countries, grievances can be submitted through three different channels: by phone, via an online form, or through a chat app. Further details can be found here.
In addition, HOLY FASHION GROUP has established its own grievance mechanism, enabling stakeholders from our supply chains to address complaints directly to us. Any observations or experiences of violations of our Ethical Code of Conduct can be submitted via the contact form mentioned above — anonymously if desired. Once a complaint is received, it is processed in accordance with our defined internal guidelines. We are committed to reviewing all admissible complaints thoroughly and working toward appropriate remediation.
All of our suppliers are required to make information about our grievance mechanism accessible within their respective production facilities. To this end, HOLY FASHION GROUP provides a multilingual information flyer with a QR code, which must be visibly displayed on-site.
Handling of Grievances
We report transparently on the complaints received during the current and previous fiscal year. The following grievances were reported:
2025
Earlier this year, Holy Fashion Group received anonymous feedback about working conditions at one of its Suppliers in Turkey. Independent reviewers - including interviews with employees – were brought in and some of the concerns turned out to be valid. In response, a corrective action plan was developed in collaboration with the Supplier. Initial improvements have been implemented, and further measures are underway.
2024
No grievances have been received.